Fenton’s Creamery


Located in: Nut Tree Plaza
Address: 1669 E Monte Vista Ave, Vacaville, CA 95688, USA
Hours:
Saturday 9AM–10PM
Sunday 9AM–9PM
Monday 11AM–9PM
Tuesday 11AM–9PM
Wednesday 11AM–9PM
Thursday 11AM–9PM
Friday 11AM–10PM
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Phone: +1 707-469-7200
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More business info
Takes Reservations No
Delivery No
Take-out Yes
Accepts Credit Cards Yes
Accepts Apple Pay No
Accepts Google Pay No
Good For Lunch, Dessert
Parking Private Lot
Bike Parking Yes
Good for Kids Yes
Good for Groups Yes
Attire Casual
Ambience Casual
Noise Level Average
Alcohol No
Outdoor Seating Yes
Wi-Fi No
Has TV No
Waiter Service Yes
Caters Yes

In any order of business from retail to dining, customer service goes a long way. On the celebrated national ice cream day it only made sense to go indulge for the well loved dessert.

To say simply this review is for my latest experience with Fenton's. Two of the same employees work at the same establishment, but I was served with customer service that were far from alike.

I am guessing the first staff member was tired from the more larger crowd than usual? Her interaction from the beginning to end wasn't your friendly best.

To make a long story short I was given melted ice cream with some kind of red sweet sauce in and all around my cup. Just a sloppy mess. The ice cream here is not cheap. At least make it look like what it's worth.

I politely asked for a new one. She instead just wiped the cup with a dirty rag that looked like it was used to clean surfaces and walked away. After I had no intention to try again and go elsewhere to have ice cream.

At the front register I told the cashier Don what happened and told him that I would not be purchasing anything. Thinking he would just shrug his shoulders and say ok, he didn't. Despite it being busy he went out of his way to the back to get me cookie dough ice cream that was not melted in a clean cup.

If only I had the before and after picture to show you. He was just the sweetest and handled it with such awesome customer service. He alone gets five stars!

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